Senior E-commerce Operations Executive (TikTok Shop - Global Market)

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Location
Ho Chi Minh
Employment Type
Regular
Closes On
30 Nov, 2026

Senior E-commerce Operations Executive - TikTok Shop US

DepartmentOps Team, Melive Global US
LevelSenior Executive
Reports toProject Manager
LocationHybrid (Ho Chi Minh City office)
Working hoursOverlap with US business hours (EST/PST)
Employment typeFull-time

Role summary

You own the daily operations of 2-4 TikTok Shop US stores and work closely with Livestream Ops and Ads. From listings and inventory to orders, promotions, and shop health, you make sure every campaign and livestream has a shop that is ready to sell.

Key responsibilities

Store and listing management

  1. Create and optimize product listings: titles, images, descriptions, attributes, variants, and SEO keywords.
  2. Make sure listings follow TikTok Shop US policies and product category rules; fix rejections quickly.
  3. Set up product bundles, samples, and showcase products for creators and livestreams.

Orders, inventory, and fulfillment

  1. Monitor daily orders, cancellations, returns, and refunds; resolve issues within SLA.
  2. Track inventory levels with brands and 3PL / FBT (Fulfilled by TikTok) warehouses; flag stock-outs early.
  3. Coordinate shipments, samples for creators, and warehouse inbound plans.

Campaigns and promotions

  1. Register products for TikTok Shop campaigns and mega sales; set up vouchers, flash deals, and discounts.
  2. Set up open and targeted affiliate plans and commission rates in Affiliate Center.
  3. Support Live Ops with product setup, pricing, and pinned products before each livestream.

Shop health and customer service

  1. Monitor Shop Performance Score, violation points, late dispatch rate, and negative review rate.
  2. Handle customer messages and reviews, or work with the CS team to keep response time within target.
  3. Raise and follow up support tickets with TikTok Shop when needed.

Reporting

  1. Pull daily and weekly reports: GMV, orders, AOV, conversion rate, top SKUs, and traffic sources.
  2. Reconcile settlements, fees, and commission payouts with Finance.
  3. Suggest improvements to listings, pricing, and promotions based on data; build and update ops SOPs.

Requirements

  1. 2-3 years of e-commerce operations experience, including at least 1 year on TikTok Shop (US market preferred); Amazon or Shopee/Lazada experience is a plus.
  2. Hands-on with TikTok Shop Seller Center: listings, promotions, orders, and Affiliate Center.
  3. Strong Excel / Google Sheets skills.
  4. Detail-oriented and organized; able to handle many SKUs and daily tasks accurately.
  5. Good English for reading policies and working with US partners
  6. Quick learner, comfortable with fast-changing platform rules.

Nice to have

  1. Experience with beauty or personal care products.
  2. Knowledge of FBT, 3PL warehouses, or US shipping carriers.
  3. Basic image editing skills (Canva, Photoshop) for listing visuals.

KPIs (first 6 months)

  1. Shop Performance Score and zero critical violations.
  2. Listing approval rate and time to go live for new SKUs.
  3. Order issue resolution within SLA; late dispatch and cancellation rates below target.
  4. Accuracy and timeliness of daily and weekly reports.

What we offer

  1. Competitive salary and performance bonus.
  2. Hands-on experience running TikTok Shop US stores for international brands.
  3. Clear growth path to E-commerce Operations Lead.